HME News in 10

Welcome to a special episode of HME News in 10 sponsored and developed by Rhythm Healthcare.

 
In this episode of HME News in 10, Doug Francis, CEO of Rhythm Healthcare, talks about the HME “trailblazers” who are embracing portable oxygen concentrators.
 
“This is a provider who has invested, not only in the efficiencies that can be derived from POCs, but also turning that into clinical messaging to tell referral sources, ‘We’re a technology-forward company,’” he said. “When they take the time to educate on the benefits to the patient, and when they tell that story, they are seeing a 30%-plus increase in respiratory referrals.”
 
For Francis, the industry is at a tipping point where both the clinical community and the consumer are going to start demanding POCs – a great time to make the switch.

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Doug Francis

 

Welcome to a special episode of HME News in 10 sponsored and developed by ACU-Serve.

In this episode of HME News in 10 Jim Dragatsis, president of resupply at ACU-Serve, drills into the art of patient engagement and its impact on the success of an HME provider’s resupply program. 

What makes a resupply program thrive? Dragatsis shares how providers must tailor their communication strategies to patient demographics and preferences, continuously monitor attrition rates, and refine their approach to keep patients engaged. 

The payoff? Enhanced CPAP therapy adherence and consistent monthly revenue. 

Tune in for practical insights and a candid look at what it takes to make resupply work. 

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Jim Dragatsis

 

Welcome to a special episode of HME News in 10 sponsored and developed by Prochant.

Today’s guest is Joey Graham, CEO of Prochant. He joins HME News in 10 to talk about why revenue cycle management (RCM) is at the heart of the financial stability of HME providers, especially as they play “whack-a-mole" with new challenges like Medicaid cuts. He also talks about addressing the “silent killers” in the RCM process by leveraging tech-enabled automation and strategic partnerships. When done right, RCM “is nothing less than transformative,” Graham says.

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Joey Graham

Welcome to a special episode of HME News in 10 sponsored and developed by Healthcare Quality Association on Accreditation.

Today’s guest is Harold Davis, director of survey services for the Healthcare Quality Association on Accreditation. He joins HME News in 10 to talk about how accreditation improves patient care. “Most providers want to do things right,” he said. “Most are accepting of the accreditation process because they view it as a process that actually improves their business.” Davis also talks about why accreditation is a year-round endeavor. 

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Harold Davis

Welcome to a special episode of HME News in 10 sponsored and developed by Brightree. 
 
Today’s guest is Noel Tauzin, head of revenue cycle management for Brightree. He joins HME News in 10 to talk about how, when providers marry the power of technology with outsourced services, that’s “where the magic happens.” It unlocks their efficiency and growth, deepens their patient care, allows them to keep pace with payer requirements, and increases their adaptability to market changes. "I think this evolution positions providers to thrive in a dynamic health care environment, delivering high-quality, patient-focused services,” he says. 
 
Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Noel Tauzin 

Welcome to a special episode of HME News in 10 sponsored and developed by MSI Health Solutions.

Today’s guest is Zeb Pirzada, president and CEO of MSI Health Solutions. Pirzada joins HME News in 10 to discuss the value of providers taking a hard look at operational costs to find savings through outsourcing, including delivery services. As a former provider himself, Pirzada speaks their language, he says.

“There’s a lot of small carriers out there that are not accredited and do not understand the HME industry,” he said. “MSI will bring in the industry expertise.”

Hosts: 
Liz Beaulieu 
Theresa Flaherty 

Guest: 
Zeb Pirzada

Welcome to a special episode of HME News in 10 sponsored and developed by Strategic Office Support. 

Today’s guest is Steve Cela, president of Strategic Office Support (SOS). He joins HME News in 10 to talk about how HME providers should look at their workflow and revenue cycle management as a machine that needs to be optimized and continually maintained. 

“It's beautiful to see, right, when you see an efficient machine,” he said. “Because in my mind, it’s dollars every time you touch something. When you see these companies that have their processes down right, when you see them creating templates that drop down, when you see them 30 days ahead on their recertifications and their PARs, so their resupply can just go right out the door and the resupply person is just cranking orders...It’s beautiful to see.” 

Cela gives us the keys to this machine, including maximizing your EMR, embracing AI and leveraging outsourcing. 

Hosts: 
Liz Beaulieu 
Theresa Flaherty 

Guest: 
Steve Cela 

Welcome to a special episode of HME News in 10 sponsored and developed by Brightree.

Today’s guest is Addison Perrymond, head of product management for Brightree. He joins HME News in 10 to talk about why HME providers need to mine technology for “strategic transformation tools that deliver real business outcomes.”

“What we find is that our customers are looking at individual tasks and trying to incrementally make those better,” he says. “But if we reimagine that and say, ‘What is the outcome you’re aiming for,’ we can really solve that in a unique way.”

We also walk through all the buzzwords, whether it’s labor (how you make good performers great), automation (how you address not only efficiency but care quality) and data (how you use it meaningfully and responsibly).

Hosts:
Liz Beaulieu
Theresa Flaherty

Guest:
Addison Perrymond

With a new Congress and a new administration in place, Tom Ryan and Jay Witter of AAHomecare return to the HME News in 10 podcast to talk strategy on the year ahead. They are already mapping out how to tackle the industry’s biggest priorities, including blended reimbursement rates, by engaging lawmakers, policymakers and even the D.O.G.E. "This is the 119th Congress,” says Ryan. “Let's put a star next to it."

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guests: 
Tom Ryan
Jay Witter

Welcome to a special episode of HME News in 10 sponsored and developed by Numotion.
 
Tim Casey, general counsel for Numotion, joins HME News in 10 to discuss the challenges with current CRT (complex rehab technology) service and repair, and the need for reform. One of the many challenges that people with disabilities face every day is a broken service and repair model.  Casey discusses the primary root causes for the issues, along with recommendations for all stakeholders that need to be addressed.
 
Numotion is the nation’s largest and leading provider of products and services to help individuals with mobility limitations maximize their health, personal independence and actively participate in everyday life.

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Tim Casey