HME News in 10

Addison Perrymond on making technology deliver

Welcome to a special episode of HME News in 10 sponsored and developed by Brightree.

Today’s guest is Addison Perrymond, head of product management for Brightree. He joins HME News in 10 to talk about why HME providers need to mine technology for “strategic transformation tools that deliver real business outcomes.”

“What we find is that our customers are looking at individual tasks and trying to incrementally make those better,” he says. “But if we reimagine that and say, ‘What is the outcome you’re aiming for,’ we can really solve that in a unique way.”

We also walk through all the buzzwords, whether it’s labor (how you make good performers great), automation (how you address not only efficiency but care quality) and data (how you use it meaningfully and responsibly).

Hosts:
Liz Beaulieu
Theresa Flaherty

Guest:
Addison Perrymond

Tom Ryan & Jay Witter on opportunity at ‘highest level’

With a new Congress and a new administration in place, Tom Ryan and Jay Witter of AAHomecare return to the HME News in 10 podcast to talk strategy on the year ahead. They are already mapping out how to tackle the industry’s biggest priorities, including blended reimbursement rates, by engaging lawmakers, policymakers and even the D.O.G.E. "This is the 119th Congress,” says Ryan. “Let's put a star next to it."

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guests: 
Tom Ryan
Jay Witter

Tim Casey on turning the tide on repairs

Welcome to a special episode of HME News in 10 sponsored and developed by Numotion.
 
Tim Casey, general counsel for Numotion, joins HME News in 10 to discuss the challenges with current CRT (complex rehab technology) service and repair, and the need for reform. One of the many challenges that people with disabilities face every day is a broken service and repair model.  Casey discusses the primary root causes for the issues, along with recommendations for all stakeholders that need to be addressed.
 
Numotion is the nation’s largest and leading provider of products and services to help individuals with mobility limitations maximize their health, personal independence and actively participate in everyday life.

Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Tim Casey  

Dr. Shalini Paruthi on why we’re talking about sleep - nonstop

Today's guest is Dr. Shalini Paruthi, MD, a member of the American Academy of Sleep Medicine (AASM) who is board-certified in sleep medicine and internal medicine. She joins HME News in 10 to talk about how the current explosion in sleep technology is increasing awareness – and access – for consumers. “The most important thing is, we’re having a conversation about their sleep,” she said. “Consumer technology is certainly bringing up this conversation. It’s providing education, and we want people to come in and get tested, get answers and get treatment so they can live their best life.”

Hosts:   
Liz Beaulieu   
Theresa Flaherty   
   
Guest:   
Dr. Shalini Paruthi 

Joey Graham on harnessing AI in RCM

Welcome to a special episode of HME News in 10 sponsored and developed by Prochant.   

Today’s guest is Joey Graham, chief revenue officer for Prochant. He joins HME News in 10 to talk about why artificial intelligence is no longer science fiction and how even health care and HME, which typically lag other industries in tech adoption, are finally catching on. He talks about how AI and automation tools, while they may require high upfront costs, have the potential for substantial ROI in revenue cycle management, especially when applied to high-throughput processes. He also talks about how to select and implement the best tools for your business. Hint: Ease into it and maintain “humans in the loop.” 

Hosts:   
Liz Beaulieu   
Theresa Flaherty   
   
Guest:   
Joey Graham  

Kyle Neese on happy mediums

Welcome to a special episode of HME News in 10 sponsored and developed by ACU-Serve.  

  
Today’s guest is Kyle Neese, recently named senior account executive at ACU-Serve. He joins HME News in 10 to talk about his resupply journey - from AllCall Connect, which was bought by Brightree, to React Health and now to ACU-Serve - and the importance of finding that "happy medium" between leveraging technological advancements and honoring patient experience. "As we have seen over the past 10 years, live calling and patient centricity will continue to be imperative to success,” he said. Neese also talks about how outsourcing resupply can be a godsend with today's staffing struggles and how these programs apply to more than just CPAP masks. 
  
Hosts:  
Liz Beaulieu  
Theresa Flaherty  
  
Guest:  
Kyle Neese 

Bill Mixon on empowering patient health

Welcome to a special episode of HME News in 10 sponsored and developed by Advanced Diabetes Supply. 

Today’s guest is Bill Mixon, CEO of Advanced Diabetes Supply. He joins HME News in 10 to talk about how ADS helps both health care providers and patients navigate the complex insurance landscape of diabetes technology and how the company empowers patients to make informed decisions about their health. “The key to this thing is adherence,” says Mixon. “And patients that get served in a high-touch environment tend to have higher compliance and adherence to the technology than someone who doesn’t.”

Hosts:  
Liz Beaulieu  
Theresa Flaherty  

Guest:  
Bill Mixon

Todd Usher on the importance of staying in your lane

Welcome to a special episode of HME News in 10 sponsored and developed by Tactical Back Office. 

Today’s guest is Todd Usher, founder of Tactical Back Office. He joins HME News in 10 to talk about how TBO and a new company, Tactical Call Center, are expanding and customizing their offerings while staying in their lane as staffing agencies. He also talks about why it's important that staff get real-life experience by “playing in the sandbox,” and how, despite the rise of artificial intelligence, “we still need humans to run our businesses.”  

Hosts:  
Liz Beaulieu  
Theresa Flaherty  

Guest:  
Todd Usher

Ryan Wood on moving beyond securing the castle

Today’s guest is Ryan Wood, chief information security officer for VGM Group. He joins HME News in 10 to talk about how the cybersecurity and infrastructure landscape is quickly evolving, what will make Change Healthcare-like cyberattacks more common and why ChatGPT and the like are both a blessing and a curse. 
 
Hosts: 
Liz Beaulieu 
Theresa Flaherty 
 
Guest: 
Ryan Wood 

Roxanne Venard on managing though market upheaval

Today’s guest is Roxanne Venard, a registered respiratory therapist and president of Ascent Respiratory Care. She joins HME News in 10 to discuss lessons learned through several years of upheaval in the respiratory market. There’s no need to go it alone, she says. “Just get everyone on your team involved and you’ll make it through the tough times.”

Hosts: 
Liz Beaulieu 
Theresa Flaherty 

Guest: 
Roxanne Venard